Customer Relationship Management
Introduction
Acquiring new customers is important for business success, but maintaining customer relationships is just as crucial. The SAP Business One application provides the tools to turn prospects into customers, grow customer profitability and sales, and increase customer satisfaction. Discover how SAP Business One helps your business optimize and streamline the entire sales process – from tracking leads to managing sales orders and customer data to administering after-sales support.
Key Features
- Sales and opportunity management – Track sales opportunities and activities from first contact to closing the sale.
- Customer contacts – Store all critical customer data in one place, with dashboard overviews of all relevant information.
- Service management – Efficiently manage warranty and service contracts; enter and respond to service calls quickly
- Integration with Microsoft Outlook – Manage and maintain customer contacts with full Microsoft Outlook synchronization
- Reporting and analysis – Create detailed reports on every aspect of the sales process, including sales forecasting and pipeline tracking, using time-saving report templates
Business Benefits
- Higher sales revenue by providing the right products and services, armed with a 360-degree view of your customers and their needs
- Faster, more profitable sales conversion with effective sales and opportunity
Management - Increased customer satisfaction due to faster response to service calls and better problem-resolving capabilities
- Improved decision making based on timely, accurate data on all aspects of the sales process
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Customer Relationship Management (English Version) |
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Customer Relationship Management (Chinese Version) |
Sales Opportunities Functionality in SAP Business One
Integrated CRM with SAP Business One
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