Optimizes the potential of service departments, providing support for service operations, service contract management, service planning, tracking of customer interaction activities, and customer support. This capability offers a knowledge database that helps technicians research or troubleshoot issues.

Service call
Enables users to manage, track, and resolve customer questions and deal with item-related problems

Customer equipment card
Provides service technicians with detailed information about an item sold to a customer, such as a manufacturer's serial number, replacement serial number, and all service call history

Service contract
Allows users to create a regular support or warranty contract for items or services sold to a customer

Rate tables
Allows you to enter your foreign currency rates and indexes or auto download rates from the Web, which can then be used in reports and data entry

Knowledge base
Helps service reps resolve problems and optimizes their performance

Service reports
Enable users to view and analyze data related to service contracts, customer equipment, and service call

Wants to learn more ? Contact AMS sales office.